At KNOWN, we offer a range of drug testing options, including a 12-panel lab-certified hair test, 5 nicotine tests, and 5 alcohol tests. Simply choose the test(s) that fit your family’s needs. The hair test is returned to our CLIA-certified lab, and results are shared securely with you. Alcohol and nicotine tests provide instant, at-home results.

We take privacy seriously. Your test results are 100% confidential and never linked to medical records. Results are accessible only through a secure platform, and we do not store your personal data.

• Hair Test: Lab results are typically available within 5-7 business days after the sample is received.
• Alcohol and Nicotine Tests: These tests provide real-time results, so no lab processing is needed.

Our hair test detects a range of substances, including Amphetamines, Methamphetamines, Barbiturates, Benzodiazepines, Marijuana, Cocaine, Phencyclidine, Opiates, Oxycodone, Methadone, Buprenorphine, Fentanyl, and 6-AM (Heroin).

Our rewards system includes a Target gift card to encourage honesty and openness. Each time your child participates in a test and engages in a meaningful conversation, they can earn a Target gift card as a reward for their transparency and accountability. This positive reinforcement helps make trust-building a rewarding experience for everyone, turning openness into something to celebrate.

The Solution Lab provides ongoing access to expert resources, educational articles, webinars, and one-on-one guidance for one year. It helps parents address the deeper issues behind substance use and supports families with expert advice.

Rewards are issued upon purchase and typically sent within 24 hours. The e-gift card will be e-mailed to the e-mail address associated with your order.

We do not offer refunds. However, if your kit arrives damaged or if the package is lost during shipping, please contact our support team at support@knownathome.com for assistance.

All orders include free shipping. You will receive a tracking number once your order is shipped. Shipping typically takes 5-7 business days. We do not offer international shipping at this time.

No, our tests are for educational purposes only. If you have any concerns about the results, we recommend consulting with a licensed medical provider.

We recommend testing every three months to maintain an ongoing conversation about substance use. Alcohol and nicotine tests can be used more frequently as needed.

Yes, for individuals aged 18 and over, permission is required for testing, as they are legally considered adults. Ensure proper consent is obtained.

If you don’t receive your reward within 24 hours of purchase, please check your spam folder first. If it’s still missing, contact our support team and we’ll resolve the issue promptly.

All KNOWN test kits are shipped in a branded mailer, void of any words or images that are associated with substances or drugs in any capacity.

Each lab-certified hair test is designed for one individual. If you need to test multiple family members, you will need to purchase a separate kit for each person. The instant tests, however, can be used for more than one family member.

Yes, after sending in your sample, you can track the status of your test through a secure platform, where you’ll also retrieve your confidential results once they’re ready.

No special equipment is needed. The instant drug, alcohol and nicotine tests are designed for easy, at-home use and include step-by-step instructions. All materials are included with your order.

While participation is voluntary, our reward system is designed to encourage involvement in a non-punitive way. By focusing on open communication and support, KNOWN fosters collaboration rather than confrontation. We encourage families to work with a licensed mental health provider to help mediate conflict if it is impacting their ability to procure a test.

A positive test result can be the beginning of an important conversation. KNOWN provides conversation guides and resources to help you approach these discussions with care and understanding. Our Solution Lab also offers expert advice to navigate the next steps. That said, we always encourage customers to coordinate with medical providers to accurately assess next and most-appropriate steps for your individual needs.

All of our tests are processed through CLIA-certified labs, ensuring the highest standards of accuracy. We use industry-standard testing methods for reliable and confidential results at yield results of at least 99% accuracy.

KNOWN tests are for educational purposes only and are not intended for legal use. For legal concerns, we recommend consulting with a licensed medical professional or legal advisor.

No, there are no ongoing costs after purchasing the test kit. The Complete and Elevated bundles include access to the Solution Lab for one year from the date of purchase. There is never a hidden charge or auto-renewal of any kind.

You can reach our customer support team via email at support@knownathome.com. We are dedicated to resolving any issues promptly and ensuring your experience with KNOWN is as smooth as possible.