We’re happy to accept returns within 30 days of delivery, provided the item is still sealed and unused. To keep things safe and fair for everyone, here’s what needs to stay unopened:

• Hair test pouch (the blue security seal must still be intact)
• Instant test (sealed in its original sealed, packaging)
• Large, clear protective bag (blue seal unbroken)
  

Due to the nature of testing products, we can’t accept returns on items that have been opened—your safety is our top priority.

Once we receive your return, we’ll refund your original payment method, minus a small 10% restocking fee to help cover shipping and repackaging costs, within 5 business days. 

Questions? We’re here to help—reach out anytime.

To initiate a return, please get in touch with us at support@knownathome.com.

Please note that returns will need to be sent to the following address: 120 Newport Center Drive, Newport Beach, CA 92660 

Options for shipping back returns: 

• Place a return-to-sender label on the original, unopened mailer
• Purchase your own shipping (if you opened the mailer) to ensure you can track it
• Request a return label from us (via e-mail) *possibly reducing your refund based on shipping costs
  

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Any tests that have been opened from their manufacturer-sealed or Known-sealed packaging are not eligible for return.